Privacy Policy
Effective Date: February 2025
Website: www.passportandoci.com
1. Introduction
Passport & OCI Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Mailing address
- Passport/OCI-related information (only as required for documentation support)
Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage data (via cookies/analytics)
3. How We Use Your Information
We use your information to:
- Provide passport and OCI documentation assistance
- Communicate updates, reminders, and support
- Improve our website and services
- Respond to customer inquiries
- Send important service-related notifications
4. SMS Communication & Consent (Twilio Compliant)
By providing your phone number on our website (www.passportandoci.com ), you consent to receive SMS messages from Passport & OCI Services related to your inquiries, application updates, reminders, and customer support.
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message.
- For assistance, reply HELP or visit our website.
Important: We do not share, sell, or rent your phone number or personal information to third parties for marketing purposes.
5. How We Share Your Information
- We do not sell or rent your personal information.
- We may share your information only in the following cases:
- With service providers assisting in operations (e.g., hosting, payment processing)
- If required by law or legal process
- To protect our rights and prevent fraud
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no system is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Understand user behavior
You can disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., VFS Global, government portals).
We are not responsible for the privacy practices of these external sites.
9. Your Rights & Choices
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of communications at any time
To exercise these rights, contact us using the details below.
10. Children’s Privacy
Our services are not directed toward individuals under 13 years of age.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
